Artificial intelligence applied to your customer service
Every conversation can be an opportunity.
The first to respond has a better chance of closing the sale. ConectAI responds on WhatsApp and digital channels in under 1 minute, qualifies each lead and hands your team the people who are ready to buy.
- Omnichannel support across digital channels
- Lead qualification with context
- Handoff to your sales team
Let’s understand your operation
See ConectAI working in your scenario.
Your team handles warm leads. AI handles response speed.
ConectAI supports your service team by removing response bottlenecks, preserving context and helping your operation scale.
< 1 min
until the first response
Instant responses, any time, without a queue.
24/7
support every day, at any hour
Respond to leads even when your team is outside working hours.
AI + team
accurate, personable support
We help train the AI with your knowledge base and brand voice.
Smoother service. More context to sell.
One inbox for every channel, with everything a complete support platform needs. An AI agent responds by text and voice with your brand context and tone.
- 01
Immediate response
Contacts receive a response in under 1 minute, while the lead is still interested.
- 02
Organized conversations
Bring support across your digital channels into one place.
- 03
Initial qualification
AI understands the need before handing the conversation to your sales team.
- 04
Handoff with history
Your team takes over once the lead is qualified, with the history and context of the first conversation.
- 05
Performance reports
Reports on the performance of both your AI agent and sales team.
Conversations
OpenWhatsApp· AI Assistant
Marina Alves2h
↩ Hi! I’m Lia, the AI assistant…
WhatsApp· Camila Rocha
Clínica Bella Vida20d
↩ Hi! Just a quick reminder…
WhatsApp· Camila Rocha
Studio Navalha7d
↩ Hi! How are you? I noticed…
websiteWhatsApp· AI Assistant
Escola Horizonte4d
↩ Good afternoon! Here’s the proposal…
instagramMarina Alves
#915 · WhatsApp
Assigned to Ailian AI Assistant by the automation
Assigned to Camila Rocha by Ailian AI Assistant
Shift + enter for a new line. Type "/" to select a saved reply.
Customers communicate their way. AI understands and responds.
Text, audio or images: your customer chooses how to communicate. The agent handles each format automatically and sends the right files at the right time.
Listens to audio
Customers can send a two-minute voice message and AI understands the entire request, without asking them to repeat it.
Responds by voice
AI also sends voice messages for a more natural, personal conversation, just like someone on your team.
Understands images
Product photo, order screenshot, or receipt: AI understands the image and responds about it.
Sends documents
Catalogs, proposals, contracts, and other files reach customers automatically at the right moment.
Less friction means fewer abandoned conversations and more leads reaching your team ready to buy.
Behind every reply, three safeguards.
ConectAI helps you trust AI with your customers, without being left unsupported or paying too much.
Reply ready
Reviewed replies
Each message is checked before reaching the customer. If something is not right, it is corrected first.
Always available
If one AI service goes down, another takes over and the conversation continues.
The right AI for your business
We choose the AI model best suited to your customer service, seeking the best value without compromising quality.
Customer
Your operation keeps responding, with quality and predictability.
A CRM that almost runs itself
Leads, companies, and deals in a visual pipeline. AI creates the card, records the conversation, and moves deals forward; your team decides.
New lead3
Clínica Vida & Pele
via WhatsApp
Studio Navalha
via Instagram
Qualified by AI2
Aurora Calçados
Moved by AI
Proposal1
Escola Horizonte
R$ 4.800
Won1
Mercado Bom Preço
R$ 2.300
Pipeline stages
A kanban board for leads, deals, and activities, with owners and values.
Assisted operations
AI records information, suggests next steps, and summarizes conversations.
Import and export
Bring your database in a spreadsheet and export whenever you need.
1. Segmented audience
Leads from the “Black Friday” campaign with no response for seven days
2. WhatsApp campaign
Approved template with contact variables
3. AI continues the conversation
When the contact responds, the agent takes over, answers questions, and qualifies
4. Results
Deliveries, replies, and qualified leads per campaign
Send on WhatsApp. AI handles what comes next.
Build segmented audiences and send WhatsApp campaigns. When a contact replies, the AI agent continues the conversation right away, keeping the lead engaged.
- Segmented audiences and combined lists
- Templates with variables and review before sending
- Results dashboard for each campaign
- AI spam filtering: identifies spam replies and stops the conversation Coming soon
Coming soon Teach Meta what a real lead looks like
According to Meta, the Conversions API can lower cost per result by 17.8% on average. Soon, ConectAI will be able to send qualification signals to optimize your campaigns.
Show me how it worksMeta ad
Lead arrives on WhatsApp
AI qualifies
Qualified
Not qualified
Connect to the ecosystem you already use
E-commerce, CRM and marketing automation connected to support, without duplicate work.
Artificial intelligence is already paid for in your plan.
In many platforms, the subscription is just the start: AI is paid separately and the bill changes every month. ConectAI already includes AI tokens.
On other platforms
- Platform subscription plus a separate bill for AI tokens
- An AI bill that changes with volume and is hard to predict
- API keys, models, and limits to configure and monitor
- Two providers, two bills, two support teams
- Some contracts require a minimum commitment
- Some use unofficial connections, which risk blocking your number
- AI credits included in your subscription
- Your plan covers conversations every month, with a clear usage estimate
- No API setup: AI is ready to serve
- One bill! Buy extra credits whenever you need them
- No minimum commitment on monthly plans. Annual plans cover 12 months at a lower price
- Connect only through Meta’s official API
- Upgrade immediately, paying only the difference
Businesses of all sizes trust Ailian to improve their productivity
Let’s look at your operation?
A no-obligation conversation to assess how to improve your service. After you request a demo:
- 01
We understand your channels and challenges
- 02
We assess how ConectAI fits your operation
- 03
We present the solution and next steps
- 04
We help with every stage of implementation
No minimum commitment on monthly plans: stay because it works.
Let’s understand your operation
See ConectAI working in your scenario.
Frequently asked questions
Search by subject or filter by topic. Can't find your answer? Talk to Lia on WhatsApp.
How much does it cost?
Current prices and included credits are shown in the plans section on this page and in the plan catalog. The monthly equivalent shown on this page is for the annual plan, billed for 12 months. Setup is purchased separately, with pricing confirmed during the demonstration. WhatsApp charges are paid directly to Meta, and the CRM is purchased separately.
View plansWhat are credits?
Credits are the platform’s unit of AI usage: they cover the tokens used in customer conversations. Your plan includes credits each month, and usage varies with the AI model and the conversation. You can track your balance in the platform; an estimated conversation count appears alongside the price when available.
Are credits included in the plan?
Yes. There is no separate AI subscription or bill: credits are included in your plan.
How do I monitor usage and what if my credits are running low?
You can track your balance and estimated usage in the platform and receive a low-balance alert. You can buy extra credits whenever needed.
What is the difference between plans?
Plans vary in monthly credits, users (from 3 to 25), and support. All include one WhatsApp number and guided onboarding. A demo helps find the right starting point for your volume.
Can I pay monthly?
Yes. Monthly prices are available on the plans page. Annual plans offer a lower price.
View plansHow many opportunities go unanswered in your customer service today?
We show you where they are in your operation and how ConectAI can help recover them.
Request a demo