How much does it cost?
Current prices and included credits are shown in the plans section on this page and in the plan catalog. The monthly equivalent shown on this page is for the annual plan, billed for 12 months. Setup is purchased separately, with pricing confirmed during the demonstration. WhatsApp charges are paid directly to Meta, and the CRM is purchased separately.
What are credits?
Credits are the platform’s unit of AI usage: they cover the tokens used in customer conversations. Your plan includes credits each month, and usage varies with the AI model and the conversation. You can track your balance in the platform; an estimated conversation count appears alongside the price when available.
Are credits included in the plan?
Yes. There is no separate AI subscription or bill: credits are included in your plan.
How do I monitor usage and what if my credits are running low?
You can track your balance and estimated usage in the platform and receive a low-balance alert. You can buy extra credits whenever needed.
What is the difference between plans?
Plans vary in monthly credits, users (from 3 to 25), and support. All include one WhatsApp number and guided onboarding. A demo helps find the right starting point for your volume.
Can I pay monthly?
Yes. Monthly prices are available on the plans page. Annual plans offer a lower price.
Is there a minimum commitment?
Monthly plans have no minimum commitment. Annual plans cover 12 months in exchange for a lower price.
Can I change plans later?
Yes. Upgrades take effect once payment is approved, with only the prorated difference due. Downgrades take effect at the next renewal, whether monthly or annual. Your data and settings remain saved.
Is there a setup fee?
Initial setup is purchased separately, with pricing confirmed during the demonstration.
How long does setup take?
About 14 business days. Timing can vary depending on data availability and completion of the required documents.
Does ConectAI use the official WhatsApp API?
Yes. We only work with Meta’s official API.
Who pays Meta for WhatsApp conversations?
WhatsApp conversation charges are arranged and paid directly with Meta. Your ConectAI payment covers the platform and AI, with credits included in your plan.
Does ConectAI replace my team?
No. Your team stays in control and takes over conversations when needed, with their history. AI handles speed; your team handles warm leads.
How quickly does AI respond?
The first response arrives in under a minute, at any time of day.
Does AI use my business information?
Yes. It uses your company knowledge base to answer accurately and in your brand’s voice.
Can AI understand audio and images? Can it send files?
Yes. It listens to and sends audio, understands images, and sends files such as catalogs and proposals automatically. It does not currently read documents sent by customers.
Which channels are supported?
WhatsApp and other digital channels are brought together in one inbox. WhatsApp connects only through Meta’s official API.
How many team members can use the platform?
Depending on the plan, 3 to 25 users are included, with the option to purchase additional users. Our team helps you choose the right setup.
How do WhatsApp campaigns work?
You choose a segmented audience and a Meta-approved template. When a contact replies, the AI agent continues the conversation and qualifies the lead before handing them to your sales team. You can then follow each campaign’s results.
What is ConectAI CRM?
It is a visual pipeline for leads, companies, and deals. AI records conversations and moves deals through stages with owners and values. Import and export your database with spreadsheets. CRM is a separately priced add-on.
Is CRM included in the plan?
No. CRM is a separately priced add-on. The plan covers the omnichannel inbox and AI; you can add CRM to organize leads and deals.
Can I import leads and contacts from elsewhere?
Yes. The importer helps correct data and match your columns to CRM fields. Bring your database from CSV, XLSX, or Google Sheets and use it for campaigns.
Can I use just the service inbox, without CRM?
Yes. You can use ConectAI as an omnichannel support inbox. The CRM is optional and purchased separately, and the platform can be integrated with third-party CRMs.
How does ConectAI help with Meta campaigns?
Coming soon. Sending qualified and unqualified lead signals to Meta is not yet available. The official WhatsApp API connection is already in production.
Does ConectAI filter campaign spam?
Coming soon. AI will identify spam replies and stop the conversation so your team does not waste time on them.
Can I integrate my e-commerce platform or CRM?
Yes: WooCommerce, RD Station, Pipedrive, and custom APIs, depending on your operation’s configuration. Sending qualification signals to Meta Ads is not yet available.
How do I get started?
Request a demo. Our team understands your channels and challenges, assesses the fit, and presents the solution and next steps, without obligation.
Is implementation support included?
Yes. All plans include human-led onboarding. Our team guides the initial configuration and helps your team start using the platform.
How can I talk to you before deciding?
Use the WhatsApp button to speak to Lia or request a demo through the form.
