---
title: "ConectAI: AI service on WhatsApp and digital channels — Ailian"
meta:
description: "Respond with AI, qualify leads, and connect your team in an omnichannel inbox. WhatsApp campaigns and optional CRM. Request a ConectAI demo."
"og:description": "Respond with AI, qualify leads, and connect your team in an omnichannel inbox. WhatsApp campaigns and optional CRM. Request a ConectAI demo."
"og:title": "ConectAI: AI service on WhatsApp and digital channels — Ailian"
"twitter:description": "Respond with AI, qualify leads, and connect your team in an omnichannel inbox. WhatsApp campaigns and optional CRM. Request a ConectAI demo."
"twitter:title": "ConectAI: AI service on WhatsApp and digital channels — Ailian"
---
Request a demo
**Artificial intelligence applied to your customer service**
# **Every conversation can be an **opportunity.
The first to respond has a better chance of closing the sale. ConectAI responds on WhatsApp and digital channels in under 1 minute, qualifies each lead and hands your team the people who are ready to buy.
- Omnichannel support across digital channels
- Lead qualification with context
- Handoff to your sales team
## **Let’s understand your operation**
See ConectAI working in your scenario.
Supported channelsWhatsAppInstagramMessengerTelegramWebsite chatEmail
See how it works
## **Your team handles warm leads. AI handles response speed.**
ConectAI supports your service team by removing response bottlenecks, preserving context and helping your operation scale.
**< 1 min**
**until the first response**
Instant responses, any time, without a queue.
**24/7 **
**support every day, at any hour**
Respond to leads even when your team is outside working hours.
**AI + team**
**accurate, personable support**
We help train the AI with your knowledge base and brand voice.
## **Smoother service. More context to sell.**
One inbox for every channel, with everything a complete support platform needs. An AI agent responds by text and voice with your brand context and tone.
- **01**
**Immediate response**
Contacts receive a response in under 1 minute, while the lead is still interested.
- **02**
**Organized conversations**
Bring support across your digital channels into one place.
- **03**
**Initial qualification**
AI understands the need before handing the conversation to your sales team.
- **04**
**Handoff with history**
Your team takes over once the lead is qualified, with the history and context of the first conversation.
- **05**
**Performance reports**
Reports on the performance of both your AI agent and sales team.
**Request a demo **
**Lead status**New contactQualified by AITeam took over
First response in under 1 min
**AB**
**Conversations**
Open
Mine 0Unassigned 0All 28
**MA**
WhatsApp· AI Assistant
Marina Alves2h
↩ Hi! I’m Lia, the AI assistant…
**CB**
WhatsApp· Camila Rocha
Clínica Bella Vida20d
↩ Hi! Just a quick reminder…
**SN**
WhatsApp· Camila Rocha
Studio Navalha7d
↩ Hi! How are you? I noticed…
website
**EH**
WhatsApp· AI Assistant
Escola Horizonte4d
↩ Good afternoon! Here’s the proposal…
instagram
**MA**
**Marina Alves**
#915 · WhatsApp
Resolve
Messages
Hi! I’m interested in ConectAI.Oct 22 · 12:21
Assigned to Ailian AI Assistant by the automation
Hi! I’m Lia, the company’s AI assistant. Are you looking to respond faster, automate customer service, or organize your sales operation?12:22
**AI**
Respond faster on WhatsApp. There are four of us in sales.Oct 22 · 12:21
Got it! I’ll bring in a specialist to continue with you.12:22
**AI**
Assigned to Camila Rocha by Ailian AI Assistant
Good afternoon! I’m Camila. I’ve read your conversation and will take it from here.12:22
**CR**
ReplyPrivate note
Shift + enter for a new line. Type "/" to select a saved reply.
**Send (CTRL + ↵)**
## **Customers communicate their way. AI understands and responds.**
Text, audio or images: your customer chooses how to communicate. The agent handles each format automatically and sends the right files at the right time.
**Listens to audio**
Customers can send a two-minute voice message and AI understands the entire request, without asking them to repeat it.
**Responds by voice**
AI also sends voice messages for a more natural, personal conversation, just like someone on your team.
**Understands images**
Product photo, order screenshot, or receipt: AI understands the image and responds about it.
**Sends documents**
Catalogs, proposals, contracts, and other files reach customers automatically at the right moment.
Less friction means fewer abandoned conversations and more leads reaching your team ready to buy.
## **Behind every reply, three safeguards.**
ConectAI helps you trust AI with your customers, without being left unsupported or paying too much.
**AI wrote**
**Reply ready**
### **Reviewed replies**
Each message is checked before reaching the customer. If something is not right, it is corrected first.
### **Always available**
If one AI service goes down, another takes over and the conversation continues.
### **The right AI for your business**
We choose the AI model best suited to your customer service, seeking the best value without compromising quality.
**Received **
**Customer**
Your operation keeps responding, with quality and predictability.
**NEW****Optional add-on**
## **A CRM that almost runs itself**
Leads, companies, and deals in a visual pipeline. AI creates the card, records the conversation, and moves deals forward; your team decides.
New lead3
**Clínica Vida & Pele**
via WhatsApp
**Studio Navalha**
via Instagram
Qualified by AI2
**Aurora Calçados**
Moved by AI
Proposal1
**Escola Horizonte**
R$ 4.800
Won1
**Mercado Bom Preço**
R$ 2.300
**Barbearia Navalha**
Won · R$3,100
**Pipeline stages**
A kanban board for leads, deals, and activities, with owners and values.
**Assisted operations**
AI records information, suggests next steps, and summarizes conversations.
**Import and export**
Bring your database in a spreadsheet and export whenever you need.
**1\. Segmented audience**
Leads from the “Black Friday” campaign with no response for seven days
**2\. WhatsApp campaign**
Approved template with contact variables
**3\. AI continues the conversation**
When the contact responds, the agent takes over, answers questions, and qualifies
**4\. Results**
Deliveries, replies, and qualified leads per campaign
## **Send on WhatsApp. AI handles what comes next.**
Build segmented audiences and send WhatsApp campaigns. When a contact replies, the AI agent continues the conversation right away, keeping the lead engaged.
- Segmented audiences and combined lists
- Templates with variables and review before sending
- Results dashboard for each campaign
- AI spam filtering: identifies spam replies and stops the conversation **Coming soon**
## **Coming soon**** Teach Meta what a real lead looks like**
According to Meta, the Conversions API can lower cost per result by [~~17.8%~~](https://about.fb.com/ltam/news/2026/04/eliminar-barreras-tecnicas-para-ayudar-a-empresas-de-todos-los-tamanos-a-aprovechar-mas-sus-anuncios/) on average. Soon, ConectAI will be able to send qualification signals to optimize your campaigns.
**Show me how it works **
**Meta ad**
**Lead arrives on WhatsApp**
**AI qualifies**
**Qualified**
**Not qualified**
Coming soon: qualification signals for Meta
## **Connect to the ecosystem you already use**
E-commerce, CRM and marketing automation connected to support, without duplicate work.
**WooCommerce**
**RD Station**
**Pipedrive**
**Meta Ads · Coming soon**
**Your ERP**
**Open API**
## **Artificial intelligence is already paid for in your plan.**
In many platforms, the subscription is just the start: AI is paid separately and the bill changes every month. ConectAI already includes AI tokens.
**On other platforms**
- Platform subscription plus a separate bill for AI tokens
- An AI bill that changes with volume and is hard to predict
- API keys, models, and limits to configure and monitor
- Two providers, two bills, two support teams
- Some contracts require a minimum commitment
- Some use unofficial connections, which risk blocking your number
With ConectAI
- AI credits included in your subscription
- Your plan covers conversations every month, with a clear usage estimate
- No API setup: AI is ready to serve
- One bill! Buy extra credits whenever you need them
- No minimum commitment on monthly plans. Annual plans cover 12 months at a lower price
- Connect only through Meta’s official API
- Upgrade immediately, paying only the difference
## **Businesses of all sizes trust Ailian to improve their productivity**
## **Let’s look at **your operation?
A no-obligation conversation to assess how to improve your service. After you request a demo:
1. 01
We understand your channels and challenges
2. 02
We assess how ConectAI fits your operation
3. 03
We present the solution and next steps
4. 04
We help with every stage of implementation
No minimum commitment on monthly plans: stay because it works.
## **Let’s understand your operation**
See ConectAI working in your scenario.
## **Frequently asked questions**
Search by subject or filter by topic. Can't find your answer? Talk to Lia on WhatsApp.
**All****Plans and credits****Service and AI****Campaigns and CRM****Integrations****Get started**
**How much does it cost?**
Current prices and included credits are shown in the plans section on this page and in the plan catalog. The monthly equivalent shown on this page is for the annual plan, billed for 12 months. Setup is purchased separately, with pricing confirmed during the demonstration. WhatsApp charges are paid directly to Meta, and the CRM is purchased separately.
[**~~View plans~~**](https://ailian.com.br/en-US/plans?produto=conectai)
**What are credits?**
Credits are the platform’s unit of AI usage: they cover the tokens used in customer conversations. Your plan includes credits each month, and usage varies with the AI model and the conversation. You can track your balance in the platform; an estimated conversation count appears alongside the price when available.
**Are credits included in the plan?**
Yes. There is no separate AI subscription or bill: credits are included in your plan.
**How do I monitor usage and what if my credits are running low?**
You can track your balance and estimated usage in the platform and receive a low-balance alert. You can buy extra credits whenever needed.
**What is the difference between plans?**
Plans vary in monthly credits, users (from 3 to 25), and support. All include one WhatsApp number and guided onboarding. A demo helps find the right starting point for your volume.
**Can I pay monthly?**
Yes. Monthly prices are available on the plans page. Annual plans offer a lower price.
[**~~View plans~~**](https://ailian.com.br/en-US/plans?produto=conectai)
**More questions (23)**
## **How many opportunities go unanswered in your customer service today?**
We show you where they are in your operation and how ConectAI can help recover them.
**Request a demo**
## Frequently asked questions
### How much does it cost?
Current prices and included credits are shown in the plans section on this page and in the plan catalog. The monthly equivalent shown on this page is for the annual plan, billed for 12 months. Setup is purchased separately, with pricing confirmed during the demonstration. WhatsApp charges are paid directly to Meta, and the CRM is purchased separately.
[View plans](/en-US/plans)
### What are credits?
Credits are the platform’s unit of AI usage: they cover the tokens used in customer conversations. Your plan includes credits each month, and usage varies with the AI model and the conversation. You can track your balance in the platform; an estimated conversation count appears alongside the price when available.
### Are credits included in the plan?
Yes. There is no separate AI subscription or bill: credits are included in your plan.
### How do I monitor usage and what if my credits are running low?
You can track your balance and estimated usage in the platform and receive a low-balance alert. You can buy extra credits whenever needed.
### What is the difference between plans?
Plans vary in monthly credits, users (from 3 to 25), and support. All include one WhatsApp number and guided onboarding. A demo helps find the right starting point for your volume.
### Can I pay monthly?
Yes. Monthly prices are available on the plans page. Annual plans offer a lower price.
[View plans](/en-US/plans)
### Is there a minimum commitment?
Monthly plans have no minimum commitment. Annual plans cover 12 months in exchange for a lower price.
### Can I change plans later?
Yes. Upgrades take effect once payment is approved, with only the prorated difference due. Downgrades take effect at the next renewal, whether monthly or annual. Your data and settings remain saved.
### Is there a setup fee?
Initial setup is purchased separately, with pricing confirmed during the demonstration.
### How long does setup take?
About 14 business days. Timing can vary depending on data availability and completion of the required documents.
### Does ConectAI use the official WhatsApp API?
Yes. We only work with Meta’s official API.
### Who pays Meta for WhatsApp conversations?
WhatsApp conversation charges are arranged and paid directly with Meta. Your ConectAI payment covers the platform and AI, with credits included in your plan.
### Does ConectAI replace my team?
No. Your team stays in control and takes over conversations when needed, with their history. AI handles speed; your team handles warm leads.
### How quickly does AI respond?
The first response arrives in under a minute, at any time of day.
### Does AI use my business information?
Yes. It uses your company knowledge base to answer accurately and in your brand’s voice.
### Can AI understand audio and images? Can it send files?
Yes. It listens to and sends audio, understands images, and sends files such as catalogs and proposals automatically. It does not currently read documents sent by customers.
### Which channels are supported?
WhatsApp and other digital channels are brought together in one inbox. WhatsApp connects only through Meta’s official API.
### How many team members can use the platform?
Depending on the plan, 3 to 25 users are included, with the option to purchase additional users. Our team helps you choose the right setup.
### How do WhatsApp campaigns work?
You choose a segmented audience and a Meta-approved template. When a contact replies, the AI agent continues the conversation and qualifies the lead before handing them to your sales team. You can then follow each campaign’s results.
### What is ConectAI CRM?
It is a visual pipeline for leads, companies, and deals. AI records conversations and moves deals through stages with owners and values. Import and export your database with spreadsheets. CRM is a separately priced add-on.
### Is CRM included in the plan?
No. CRM is a separately priced add-on. The plan covers the omnichannel inbox and AI; you can add CRM to organize leads and deals.
### Can I import leads and contacts from elsewhere?
Yes. The importer helps correct data and match your columns to CRM fields. Bring your database from CSV, XLSX, or Google Sheets and use it for campaigns.
### Can I use just the service inbox, without CRM?
Yes. You can use ConectAI as an omnichannel support inbox. The CRM is optional and purchased separately, and the platform can be integrated with third-party CRMs.
### How does ConectAI help with Meta campaigns?
Coming soon. Sending qualified and unqualified lead signals to Meta is not yet available. The official WhatsApp API connection is already in production.
### Does ConectAI filter campaign spam?
Coming soon. AI will identify spam replies and stop the conversation so your team does not waste time on them.
### Can I integrate my e-commerce platform or CRM?
Yes: WooCommerce, RD Station, Pipedrive, and custom APIs, depending on your operation’s configuration. Sending qualification signals to Meta Ads is not yet available.
### How do I get started?
Request a demo. Our team understands your channels and challenges, assesses the fit, and presents the solution and next steps, without obligation.
### Is implementation support included?
Yes. All plans include human-led onboarding. Our team guides the initial configuration and helps your team start using the platform.
### How can I talk to you before deciding?
Use the WhatsApp button to speak to Lia or request a demo through the form.